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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization is using Cases in Salesforce for case management with its clients. The nonprofit organization wants to relate Cases for the same client to each other. How should the consultant advise the organization?

A) Use Case Hierarchy to connect all Cases for the client to a parent case and click on View Hierarcht to see the connected Cases
B) Use Case Comments and paste the URL of the first Case opened for the client in each new Case related to them.
C) Create a custom object that connects Cases to each other with two Case lookup fields and add a check box field to designate the parent Case.
D) Create a custom field for an ID number and assign the same number to all cases that need to be connected

2. A volunteer manager at a nonprofit organization needs to be able to search for volunteers with landscaping skills who are available at a given time. The organization is using Volunteers for Salesforce. What should the consultant advise?

A) Use the Volunteers Wizard to look for volunteers with landscaping skills and Volunteer Availability and choose those available at the given time
B) Create a list view on Contacts using a filter for those who have skills that include landscaping. Add the field for Volunteer Availability on the list view and sort by it to find those with landscaping skills who are available at the given time
C) Click on the Find Volunteers tab and fill in the Volunteer Status, Volunteer Availability, and Volunteer Skills tabs with the values you're looking for and hit search
D) Create a report with the report type Contacts with Volunteer Hours and Volunteer Jobs. Filter the report by the Volunteer Job for landscaping and Volunteer Availability at the time the Volunteer Manager needs them

3. A nonprofit organization on NPSP needs to be able to track the high school a student attended and track the enrollment of the student at college.
How should the consultant recommend tracking this?

A) Set up a Campaign for each high school and college and use Campaign Members to connect the Contact to the Campaign. Change the values in Campaign Member Status from Sent/Responded to Current/Former.
B) Turn on Field History Tracking for the Account lookup field on the Contact record, use the Account lookup to indicate where they are currently enrolled and change it as they move on.
C) Install the Salesforce.org Higher Education Data Architecture (HEDA) managed package and use Affiliations.
D) Use NPSP Affiliations objects to connect the Contact to the Account for their high school and college, use the Status field there to indicate if they are currently enrolled or are former students there.

4. How often are updates to the NPSP pushed to production orgs?

A) Four times per year
B) Three times per year
C) Once every month
D) Once every two weeks

5. A large nonprofit is a social enterprise that functions like a for-profit corporation. The funding the nonprofit tracks in Salesforce only comes from corporations. The nonprofit needs to manage Leads and track its Opportunity pipeline.
Which account model should the consultant recommend'

A) One-to-One Account Model in NPSP
B) Individual Account Model in N9SP
C) Person Account Model without NPSP
D) Standard Account Model without NPSP

Solutions: