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Exam Code: Field-Service-Consultant
Exam Name: Salesforce Certified Field Service Consultant
Certification Provider: Salesforce
Corresponding Certification: Field Service Lightning program
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Field-Service-Consultant

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Salesforce Field-Service-Consultant Exam Syllabus Topics:

TopicDetails
Topic 1
  • Permissions and Sharing: This exam section aims to evaluate the understanding of use cases for different types of SFS permission sets and how scheduled Service Appointments are shared with service resources.
Topic 2
  • Managing Assets: In this exam section, the focus is on the application of procedural concepts to maintain and update assets and asset relationships.
Topic 3
  • Managing Scheduling and Optimization: The exam section covers the understanding of field service settings for SFS Administrators.
Topic 4
  • In a given landscape, it covers how to select the most appropriate action to manage a Service Appointment. Moreover, the section is about applying the appropriate lifecycle of a Service Appointment required to execute a Work Order and how to select the appropriate Schedule Policy to achieve the business needs.
Topic 5
  • Managing Work Orders: In this section, the topics covered include configuring Work Order processes, parameters, and Work Types. In a given environment, it covers how to choose the appropriate Resource Preferences and how to apply Products Required to a Work Order. It also relates to the analysis of using the Work Order Line Items.
Topic 6
  • Managing Inventory: In this section, the focus is on business requirements and how to distinguish the appropriate price book model for products consumed. It also covers how to justify which defines the applicable inventory model and describe the Return Order object model and process.
Topic 7
  • Managing Resources: The section of the exam covers how to configure and oversee crews, find out when to set up different resource types, and suggest the best Service Territories and their Members.
Topic 8
  • Configuring Mobility: This section of the exam covers assessing the needs and technologies required to implement a customer sign-off procedure and how to set up the Field Service app to support key business processes. It deals with distinguishing between Field Service Mobile and Salesforce Mobile app skills.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-fs-consultant---FS-Con-101

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