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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Integration and Data Management- System integration concepts
  • 1. API-based integration
    • 2. External system connectivity
      - Data management
      • 1. Data quality and governance basics
        • 2. Data model alignment
          Customer Engagement and Experience- Customer service operations
          • 1. Case management in utilities
            • 2. Omni-channel support concepts
              - Digital customer experience
              • 1. Self-service portals
                • 2. Customer communication flows
                  Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
                  • 1. Work orders and field service concepts
                    • 2. Asset tracking and lifecycle management
                      - Core platform capabilities
                      • 1. Energy and Utilities Cloud features
                        • 2. Industry data model concepts
                          Metering, Billing, and Usage Management- Meter data handling
                          • 1. Usage data ingestion concepts
                            • 2. Consumption tracking
                              - Billing processes
                              • 1. Rate and tariff concepts
                                • 2. Billing workflows overview
                                  Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                                  • 1. Customer lifecycle in utilities
                                    • 2. Utility operations overview

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      An energy company uses Salesforce Energy and Utilities Cloud to generate quotes and orders. Two custom fields on quotes get populated during the quote capture process These two fields need to be populated when the quote gets converted to an order.
                                      How can a consultant achieve this without custom code?

                                      • A. Adding fields in Checkout method
                                      • B. Adding fields in CPQ configuration
                                      • C. Creating Apex trigger
                                      • D. Using Field Mapper
                                      Reveal Solution  Discussion  0

                                      Correct Answer: D  🗳️

                                      Explanation: Only visible for PremiumVCEDump members. You can sign-up / login (it's free).

                                      The key stakeholders at an energy company want to understand the value of adapting the Salesforce Professional Services Methodology for the execution of their transformation program.
                                      Which three definitions should the Energy and Utilities Cloud Consultant use to persuade the project sponsors to adapt the methodology?
                                      Choose 3 answers

                                      • A. The definition stage implies prioritizing the user stories and defining the end-to-end program's road map,
                                      • B. The discovery stage is used to ensure transparency, clarity, and alignment on the engagement and what it's due to deliver to the business.
                                      • C. The definition stage is used to allow the program teams to understand what the engagement involves, set the terms of the engagement, and determine how best to move forward.
                                      • D. The design stage ensures a holistic design aligned with business benefits and establishes key responsibilities, roles, timeframes, and deadlines.
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,C,D  🗳️

                                      How is the Energy and Utilities Cloud solution installed on an org?

                                      • A. Its included as part of core and will be deployed when licenses are purchased
                                      • B. A specialized org that Salesforce creates with the solution installed is required
                                      • C. Its installed as a managed package and unmanaged components
                                      • D. The functionality is unlocked based on the license types assigned to the org
                                      Reveal Solution  Discussion  0

                                      Correct Answer: C  🗳️

                                      Explanation: Only visible for PremiumVCEDump members. You can sign-up / login (it's free).

                                      What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

                                      • A. DataLoader.io
                                      • B. Salesforce Export Wizard
                                      • C. IDX Workbench
                                      • D. OmniStudio DataPacks
                                      Reveal Solution  Discussion  0

                                      Correct Answer: D  🗳️

                                      Explanation: Only visible for PremiumVCEDump members. You can sign-up / login (it's free).

                                      An energy company wants to show users monthly billed usage information when the user starts the Move Out guided business processes in Energy and Utility Cloud, The usage information is stored in a third-party system with available APIs.
                                      Which three steps must the consultant complete to achieve the required outcome?
                                      Choose 3 answers

                                      • A. Modify the standard Move Out process to invoke the Integration Procedure and present the result to the user,
                                      • B. Configure Integration Procedure to fetch the data from the third-party system using available APIs.
                                      • C. Configure integration with Customer Information System.
                                      • D. Configure integration with Meter Data Management System
                                      • E. Create a new Move Out process to invoke the Integration Procedure and present the result to the user.
                                      Reveal Solution  Discussion  0

                                      Correct Answer: A,B,E  🗳️

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