Topics of Salesforce ADX 201 Exam

The Salesforce ADX 201 Exam tests the abilities and knowledge of the candidates by checking the following objectives:

• Sales and Marketing Applications: Different scenarios can be given to the candidates and they should be able to identify the effects of the sales process. Candidates should be able to use opportunity tools to identify suitable sales productivity features. They should also have a good understanding of the capabilities of Salesforce content, campaign management and lead automation tools.

• Service and Support Applications: The candidates should have an understanding of capabilities of Salesforce Knowledge, case management and Salesforce Communities. A scenario can be given to the candidates in which they should be able to bring automation in case management.

• Security and Access: The candidate should be able to explain different security controls of an organization. The candidate should have a good understanding of how to make secure communication templates, dashboards and reports by organizing folders. In a user request scenario, he/she should have to implement necessary security controls depending on the functionality and capabilities of the Salesforce sharing model. In a scenario, candidate should be able to evaluate the reasonable use of a permissions using the different profile settings and permissions.

• Desktop and Mobile Administration: The Candidates should know the capabilities of the Salesforce Mobile App. Candidates should know how to install and synchronize the Salesforce Lighning with Outlook.

• Organizational Setup: The candidate should be able to describe the information available in the settings. He/she can differentiate between different User Interface features that he as an admin will have to control.

• Analytics-Reports and Dashboards: The candidates should know what are the available options while creating or customizing a report and dashboards. They should know how the reports are affected by the sharing model and the capabilities if custom report types.

• Workflow/Process Automation: A scenario can be given to the candidates in which they have to identify the suitable solution to automate the workflow. They should also know the use cases and capabilities of approval process.

• Data Management: The candidates should be able to import, update, transfer and delete data and they should know the considerations taken into account in these processes. A scenario can be given to the candidates in which they have to identify use cases and tools used for managing data. The candidates should also know the different methods to backup data.

• Standard and Custom Objects: The candidate should have a good understanding of the relationship model and standard object architecture. Candidate should know the process of creating, deleting and customizing page layouts and fields and what are the effects of deleting fields. If a scenario is given to the candidates he/she should be able to create and assign page layouts for custom and standard objects.

• User Setup: The candidate should be able to set up and maintain a user. He/she should also know the effects of user's activation, deactivation or freezing.

• AppExchange: Candidates should be able to identify the use cases for AppExchange applications.

• Activity Management and Collaboration: The candidates should have a good understanding of activity management and the features of Chatter.

More details about the Topics of Salesforce ADX 201 Exam can be found in the Salesforce Certified Admin Exam Guide.

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Salesforce ADX-201 Exam Syllabus Topics:

Reference: https://trailhead.salesforce.com/en/academy/classes/adx201-administrative-essentials-for-new-admins-in-lightning-experience/

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