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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.

A) Billing request
B) Internal order
C) Service order
D) Purchase order
E) Good issue

2. How do you maintain a service catalog after you have released it?

A) You create a new version of the current catalog
B) You delete the current catalog and create a new catalog
C) You change the usage of the current catalog
D) You update the structure of the current catalog

3. You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question

A) In scoping under the Business Configuration work center
B) In Service and social general settings under the administrator work center
C) In general settings under the administration work center
D) In integration under the business configuration work center

4. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) Credit Limit
B) Condition types
C) Transfer status
D) External ID

5. To which objects can you add an installed base? Note: There are 2 correct answers to this question.

A) Visit
B) Maintenance plan
C) Ticket
D) Contract

Solutions: