Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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Instant Download SAP : C-C4C14-1811 Questions & Answers as PDF & Test Engine
Updated: Sep 11, 2026
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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Management | 8%-12% | - Set up data access restrictions - Maintain employees, business roles and users |
| Registered Products | <8% | - Use in service tickets |
| Warranty Management | <8% | - Warranty determination and processing |
| Administrative Configuration | 8%-12% | - Approval processes - Business configuration activities |
| Implementation Basics | 8%-12% | - Solution configuration and fine-tuning - SAP implementation methodologies |
| Service Contracts | 8%-12% | - Entitlement determination - Contract creation and assignment |
| Service Request Management | 12%-16% | - Service level agreements (SLA) - Escalation and routing rules - Create and process service tickets |
| Integration | 8%-12% | - Pre-packaged integration scenarios - System integration best practices |
| Organizational Management | 8%-12% | - Organizational structure setup - Work distribution rules |
| Reporting and Analytics | 8%-12% | - Standard reports and dashboards - Basic custom reporting |
| Installed Base | <8% | - Use in service tickets |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.
- A. Billing request
- B. Internal order
- C. Service order
- D. Purchase order
- E. Good issue
Correct Answer: A,D,E 🗳️
How do you maintain a service catalog after you have released it?
- A. You create a new version of the current catalog
- B. You delete the current catalog and create a new catalog
- C. You change the usage of the current catalog
- D. You update the structure of the current catalog
Correct Answer: A 🗳️
You are setting up the connection between SAP JAM and SAP Cloud for Customer Where do you enable this integration?
Note: There are 2 correct answer to this question
- A. In scoping under the Business Configuration work center
- B. In Service and social general settings under the administrator work center
- C. In general settings under the administration work center
- D. In integration under the business configuration work center
Correct Answer: A,B 🗳️
You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.
- A. Credit Limit
- B. Condition types
- C. Transfer status
- D. External ID
Correct Answer: B,C 🗳️
To which objects can you add an installed base? Note: There are 2 correct answers to this question.
- A. Visit
- B. Maintenance plan
- C. Ticket
- D. Contract
Correct Answer: B,D 🗳️
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