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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What are the characteristics of an appropriately raised customer message? (Choose two)

A) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
B) The problem description is a summary.
C) The reporter has selected the correct SAP support center.
D) The message refers to only one problem.

2. In which of the following situations would it be advisable to email the client rather than use the phone?

A) If the case has not been updated for several days and you have no concrete next steps.
B) If you need to communicate a precise list of sequential actions to be followed by the client.
C) If the client has multiple open issues.
D) If you do not fully understand the client issue.

3. What can the processor use in the Service Desk for message processing? (Choose two)

A) Business Process Monitoring Work Center
B) Incident Management Work Center
C) CRM_DNO_MONITOR transaction within SAP GUI
D) Transaction INCMAN

4. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) One system can be a child to multiple installations.
B) A system is identified using a system ID.
C) A system corresponds to production, test AND development environment.
D) A system corresponds to either production, test OR development environment.

5. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SOLMAN_WORKCENTER
B) SMSY_SETUP
C) SMSY
D) MSY_SETUP

Solutions: