Exam Name: Nortel Contact Center Rls. 7.0 Administration & Scripting
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 920-177 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Scripting for Contact Center | - Scripting fundamentals
|
| Topic 2: Troubleshooting and Maintenance | - System troubleshooting
|
| Topic 3: Nortel Contact Center Rls. 7.0 Architecture Overview | - Contact Center components and system architecture
|
| Topic 4: Reporting and Monitoring | - Operational reporting
|
| Topic 5: Administration of Nortel Contact Center | - System configuration and management
|
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