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Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Monitoring | - Performance tuning and optimization - Backup and recovery procedures - System monitoring tools and logs |
| Topic 2: Configuration and Administration | - Queue and routing configuration - User and role management - Agent and skillset configuration |
| Topic 3: Call Center Server Architecture | - Server roles and system architecture - Call routing and call processing fundamentals - Symposium Call Center components overview |
| Topic 4: Installation and Deployment | - Installation procedures for Symposium Call Center Server - Hardware and software prerequisites - Initial system configuration |
| Topic 5: Troubleshooting and Support | - Common installation and runtime issues - System health verification - Error diagnostics and resolution |
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