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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What items are included in Care Reversal plan?

A) CT sales forecast as put into SWF tool.
B) Detailed analysis of service offering and identification of up selling cases.
C) Financial forecast for next 13 months.
D) Analysis of current financial situation and action planning for recovery.

2. A complex NSN solution is delivered by SI project management. It consists of four NSN products; two of them include SI customized SW and two include 3rd party SW applications. Who is responsible for agreeing and setting up technical support for the 3rd party products?

A) Care Program Manager.
B) Mainly Care 3rd Party Service Manager, assisted by SI Partner Manager.
C) SI Technical Manager.
D) Care 3rd Party Service Manager.

3. What is the first step to be taken by the Care Program Manager if a support service requested by customer falls outside the scope of the Care Contract Agreement?

A) Refuse service delivery until the customer raises a purchase order.
B) Authorise service delivery without a customer order.
C) Check the delivery capability from the relevant support pipe and commercial approach with the Account Manager.
D) Prepare a service offering and propose it to customer.

4. Net Sales is 150, Cost of Goods Sold is 100. What is the Gross Profit in %?

A) Cannot be determined without knowing Gross Sales.
B) 0,5.
C) 0,33.
D) 1

5. What is CaPM's PRIMARY responsibility in the tendering process?

A) To consult the Service Engagement Manager to ensure availability of price options for Care Services.
B) To support the Account Manager to negotiate the Care Contract with the Customer.
C) To act as the CT contact to the Care organisation and to support the CT in all tendering activities where Care services are being considered.
D) To help the Account Manager to prepare a Customer Care Contract.

Solutions: