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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.

A) The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.
B) The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.
C) The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.
D) The voice quality issue is due to coverage problems that will improve over time.

2. Which statement BEST describes the key requirements for setting up Field Operations tools and process?

A) Ensure effective Work Force Management and contractor Mgt process and tools.
B) Ensure effective contractor management and Spare Part Management process and tools.
C) Ensure effective Work Force Management and Spare Part Management process and tools.
D) Ensure effective Work Force Management and Subcontractor Mgt process and tools.

3. Network Operations receives an engineer assigned with an average competence level of 3,
but requires one with at LEAST level 4 average. How should the Operations Manager react?

A) Accept the engineer and sends him to a classroom trainings to up skill to Level 4.
B) Refuse to accept the employee and hire a level 4 skilled engineer from the external market.
C) Accepts the engineer and agrees with him on a competence development path to up skill within the Operational Delivery to level 4.
D) Refuse to take the employee and insist on getting an engineer with level 4.

4. Which Network Operations functions require an escalation procedure?

A) Functions related to Care.
B) Functions related to Planning.
C) All functions of NwOps.
D) All functions based in (G)NOC.

5. What are the key considerations to be taken into account when defining the resources and locations for Field Operations?

A) Network Element deployment plan, Infrastructure plan, Environmental Information, SLA, Subcontractor plan.
B) Geographical coverage, Infrastructure plan, Environmental Information, Landlord & Local Authority agreements, SLA.
C) Geographical coverage, Network Element deployment plan, Estimated site visits, SLA.
D) Geographical coverage, Network Element deployment plan, Infrastructure plan, Environmental information, SLA.

Solutions: