Exam Name: Troubleshooting Microsoft Exchange Online
Certification Provider: Microsoft
Corresponding Certification: Microsoft 365
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Updated: Oct 21, 2026
No. of Questions: 107 Questions & Answers with Testing Engine
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- Total Questions: 107
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- Total Questions: 107
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Microsoft MS-220 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Passing Score: | 700 (scale 1000) |
| Available Languages: | Chinese (Simplified), English |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 150 minutes |
| Real Exam Qty: | 40-60 |
| Exam Price: | $165 USD (varies by region) |
| Exam Format: | Multiple-choice, Multiple-answer |
| Recommended Training: | Microsoft Learn Study Guide |
| Exam Registration: | Pearson VUE Microsoft Exam Registration |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or in-person at Pearson VUE test centers; exam retired July 31, 2023 |
| Pre Condition: | No formal prerequisites; recommended experience with Exchange Online, PowerShell, and hybrid environments |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/ms-220/ |
Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot compliance and retention issues | 25-30% | - Resolve eDiscovery and content search problems - Address data loss prevention (DLP) issues - Manage retention policies and retention labels - Troubleshoot in-place holds and litigation holds |
| Troubleshoot Exchange Online configuration issues | 15-20% | - Manage mailbox and recipient configuration - Troubleshoot email address policies and accepted domains - Fix mailbox database and quota issues - Resolve permissions and access control problems |
| Troubleshoot mail flow issues | 20-25% | - Troubleshoot mail flow rules and routing issues - Interpret message headers and message trace results - Address issues with attachments and Defender for Office 365 - Resolve send/receive failures, delays, and NDRs |
| Troubleshoot hybrid and migration issues | 10-15% | - Troubleshoot mailbox migration batches and failures - Resolve hybrid configuration wizard and connectivity problems - Address coexistence and free/busy sharing problems - Fix directory synchronization issues |
| Troubleshoot mail client issues | 20-25% | - Troubleshoot Outlook on the web access and functionality - Resolve Outlook connectivity and profile issues - Fix mobile device and ActiveSync problems - Address mailbox settings and calendar sharing issues |
MS-220 Exam Preparation FAQ
We keep our pricing preferential for candidates and run sales promotions on unfixed dates, often around major festivals. Regular customers across many countries already watch the site for these offers, and keeping an eye on the PremiumVCEDump homepage is the easiest way to buy Microsoft Troubleshooting Microsoft Exchange Online at a friendlier price.
MS-220 requires 700 (scale 1000) to pass, and the official exam fee is $165 USD (varies by region). Knowing both numbers early helps you plan your exam date and budget together.
Everything runs online. As soon as you pay, our system records your information, encrypts it to protect your personal details from leaking, and sends the Microsoft Troubleshooting Microsoft Exchange Online files to your registered email. The whole process takes only a few minutes, so you can begin studying almost immediately after payment.
The MS-220 exam contains 40-60 questions within 150 minutes minutes. Rehearsing under the same time limit on the PremiumVCEDump engine builds the pacing habits you will need.
- Troubleshoot hybrid and migration issues (10-15%)
- Troubleshoot mail flow issues (20-25%)
- Troubleshoot compliance and retention issues (25-30%)
Allocate your study hours in proportion to each topic's weight.
The package includes 107 practice questions for the MS-220 exam, all with verified answers and available in three formats.
No formal prerequisites; recommended experience with Exchange Online, PowerShell, and hybrid environments
Microsoft Learn Study Guide: Visit official page
Microsoft Exam Registration: register for MS-220
Pearson VUE: register for MS-220
Microsoft Troubleshooting Microsoft Exchange Online Sample Questions:
You need to resolve the Outlook issue reported by the Contoso users.
How should you complete the command? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
You need to troubleshoot the issue reported by the Fabrikam. Inc. administrator. What should you do?
- A. Create a DLP policy detection report.
- B. Perform a message trace.
- C. Perform pipeline tracing.
- D. Create a non-delivery report.
Correct Answer: D 🗳️
A company uses Exchange Online.
A user reports that an email from a specific sender is quarantined.
You need to review the quarantine details.
Which four actions should you perform in sequence? To answer, move the correct order.
Correct Answer:
1 - Open the Microsoft 365 Defender portal.
2 - Select Email & collaboration.
3 - Select Review.
4 - Select Quaranitine and then select the message to review the quarantine reason.
A company uses Exchange Online. External sharing is disabled.
A user reports that they are unable to share their calendar with an external recipient.
You need to resolve the issue.
Solution: Instruct the user to add the external recipient as a delegate.
Does the solution meet the goal?
- A. No
- B. Yes
Correct Answer: B 🗳️
You need to resolve the issue reported by User4. Which role should you assign?
- A. Compliance Administrator
- B. eDiscovery Administrator
- C. eDiscovery Manager
- D. Organization Management
Correct Answer: B 🗳️
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