Exam Name: Retail Management system
Certification Provider: Microsoft
Corresponding Certification: Microsoft Partner Competency
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Updated: Aug 12, 2026
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Microsoft MB4-198 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Store Operations Management | 30% | - Creating and managing inventory items - Pricing, discounts, and promotions - Customer management and loyalty programs - Processing sales, returns, and exchanges |
| Maintenance and Troubleshooting | 20% | - Database backup and restore - Resolving common errors and connectivity issues - Upgrades and service packs - Performance optimization |
| Installation and Configuration | 25% | - Installing RMS Headquarters and Store Operations - System requirements and prerequisites - Setting up POS hardware and peripherals - Configuring database and server settings |
| Headquarters and Multi-Store Administration | 25% | - Centralized inventory and purchasing - User security and permissions - Data synchronization between HQ and stores - Reporting and analytics |
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