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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity. To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A. a business unit
B. a resource group
C. a user
D. a team
E. yourself

Question 2

You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

A. Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
B. Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
C. Promote the email message to a campaign response, and then convert the campaign response to a new lead.
D. Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.

Question 3

You receive an email message from a potential customer.
You need to track the potential customer as a new lead in Microsoft Dynamics CRM 2011.
What should you do?

A. Convert the email message into a lead.
B. Create a new lead from the Regarding lookup of the email message.
C. Create a new lead, attach the email message to the lead, and then save the lead.
D. Create a new lead and set a connection to the email message.

Question 4

In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A. sales literature
B. quick campaigns
C. price lists
D. products
E. campaigns

Question 5

A company has a service in Microsoft Dynamics CRM 2011. The company has one facility with three
employees.
The facility can accept four customers per service appointment time. You need to set the capacity of the
facility appropriately.
What should you do?
(Choose all that apply.)

A. Edit each user's work schedule.
B. Edit the service selection rule.
C. Edit the service activity.
D. Edit the facility's work schedule.

Solutions: