Exam Name: NAV 2009 Relationship Management
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Promotions and Segments | 13% | - Define and manage segments - Process and reuse saved segment criteria - Create and configure promotions - Generate communications for segments |
| Topic 2: Organize Communications and Documents | 11% | - Manage attachments and interaction templates - Use interaction wizard - Track emails, calls, and automatic logging - Build relationships |
| Topic 3: Task Management | 10% | - Create, assign, and schedule tasks - Close, cancel, or delete tasks - Transfer and update tasks - Set up teams and responsibilities |
| Topic 4: Campaign Management | 12% | - Track campaign responses - Assign targets and segments - Analyze campaign effectiveness - Plan and launch campaigns |
| Topic 5: Setup Relationship Management | 9% | - Duplicate search and email classification - Automatic communication recording - Marketing setup - Linking to customers, vendors, bank accounts |
| Topic 6: Opportunity Management | 13% | - Manage sales cycles and stages - Generate opportunity reports - Create and track opportunities - Forecast and estimate sales |
| Topic 7: Address Book Management | 11% | - Create company and person contacts - Export contact lists and reports - Search and merge duplicate contacts - Configure address book |
| Topic 8: Integration and Reporting | 11% | - Link with sales, purchase, and service modules - Use relationship management reports - Export and analyze data |
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