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Certification Topics of ISEB ITILF2011 Exam

Topics covered in the Certification exam are covered in the following percentages:

• Business value chartering and service contract management 20%
• Specifying and implementing standards for service support 15%
• Quality management for business continuity and incident management 15%
• Service strategy for Business Continuity and Service Availability 20%
• Management of people, processes, and technology 30%
• Defining service requests with operational support systems. 40