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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. The operating system installed on an HP desktop computer does not load. What is the first step you should take to determine if a third-party component is related to the problem?

A) Call the third-party vendor's support line.
B) Update the component drivers/software.
C) Replace the third-party component.
D) Remove the third-party component.

2. Which HP product line is best suited for a customer who uses a manufacturing computer-aided design program?

A) HP Personal Workstation
B) HP Tablet
C) HP Mini Notebook
D) HPTouchSmart PC

3. You need to disassemble an HP tablet PC that you are unfamiliar with. Which HP resource will provide you with video instruction?

A) Maintenance and Service Guide
B) Support Media subscription
C) Onsite Agent's Reference Set (OARS)
D) Service Media Library (SML)

4. What is the function of the HP Support Assistant?

A) to test the availability of the operating system
B) to reinstall an operating system to the factory default state
C) to run diagnostics on a computer that will not boot
D) to access any and all diagnostics utilities available on a particular platform

5. A customer is logged in to the network but cannot print to the network printer. How do you determine if the issue is related to the PC or the network printer?

A) Change the drivers for the network printer and resend the print job.
B) Replace the network cable from the PC and try to print.
C) Get the IP address from the printer and try to ping the address.
D) Get the IP address of the NIC for the PC and try to ping the address.

Solutions: