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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two types of visitor behavior can be used to trigger an action map?
(Choose two)
Response:

A) Exit intent
B) Page dwell time
C) Daily call quota
D) Agent availability

2. Action maps can be prioritized to control which engagement is shown first when multiple maps are eligible.
(True/False)
Response:

A) True
B) False

3. Which metric is most commonly analyzed in GPR test results to determine its effectiveness?
Response:

A) Predicted agent sentiment
B) Outcome uplift percentage
C) Average handle time (AHT)
D) Number of active agents

4. Which routing method distributes interactions based on the longest time since the agent last handled an interaction?
Response:

A) Standard Routing
B) Predictive Routing
C) Last Agent Routing
D) Most Idle Routing

5. In GPE, what is a "Journey"?
Response:

A) The path a visitor takes across touchpoints and channels
B) A summary report of daily routing activity
C) A list of queue transfers within IVR
D) A training module for GPE AI models

Solutions: