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How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Taking a Certification Exam Guide provides instructions for registering, accessing, and taking exams.

How to Prepare for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Preparation Guide for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Introduction

Genesys is an organisation with customer service and call centre technology for small and medium businesses. Genesys or Genesys Telecommunications Laboratories is a cloud and on-site company. The business has offices in Canada, Latin America, Europa, the Middle East, Africa, Asia and Australia and is located in Daly City, Californi- Established in 1990, Permira Funds and Technical Crossover Ventures recently acquired the Company in February 2012.

For organisations in more than 100 countries Genesys offers over 70 billion remarkable customer experience each year. Via Cloud and AI control, their technology connects every customer moment to marketing, delivery and service across every channel and enhances employee experienc- Genesys pioneered its Services expertise, improving customer faith and loyalty in every size company. Genesys is a leader in Services. This is allowed with Genesys Cloud, the all-in-one solution for rapid innovation and for scalability and versatility that is the world's leading public cloud platform.

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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• TroubleShooting
• Installing IC and Interaction Media Server
• Configure Interaction Media Server
• Gateways Overview
• Database Server
• Codecs
• SIP Proxy
• DHCP
• IC Survey File
• DNS Server
• Post Installation Configuration
• Configure Line Groups
• Log Retrieval Assistant
• Interaction Center Architecture
• DID/DNIS Routing
• Directory Server
• IC Licensing Overview
• Configuring IC Switchover Process
• Interactive Update Provider Overview
• Using Interactive Update Client
• IC System Manager
• SIP Station Configuration
• Reporting Tables
• Interaction Center Platform Overview
• WireShark Analyzer
• Interaction Subsystems
• New License Generation
• SIP Line Configuration
• Configure Regionalization
• Interaction Center Security Methods
• Dial Plan
• License Management and Allocation
• Licensing Users and Stations
• Understanding Lines and Groups
• Running Setup Assistant
• Log Viewer
• Site Information
• Configure SIP addresses

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Genesys GE0-807 Exam Syllabus Topics: