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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Application Services
B) Public Interface Services
C) Core Services
D) Communication Services

2. How many types of groups are there by default?

A) 3
B) 4
C) 2
D) 5

3. Which architectural approach is used to develop a single application as a suite of small services?

A) Genesys Cloud Salesforce Architecture
B) Monolithic Architecture
C) Single Core Architecture
D) Microservices Architecture

4. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the built-in Dialpad.
B) Use the Call History.
C) Use the .NET Client.
D) Use the Make Call button.

5. Which feature is used to share a document of size 1 GB size through chat?

A) Attach Button
B) Add web links
C) Drag and Drop
D) Workspace sharable link

Solutions: