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EXIN ITSM20F Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

Question 1

In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient.
Which process should have prevented this from happening?

A. Configuration Management
B. Capacity Management
C. Service Level Management
D. Availability Management

Question 2

What is required to be in place for emergency changes?

A. Service Continuity Plans
B. Capacity plans
C. Controlled Acceptance Test environment
D. policies and procedures

Question 3

What is an ISO/EC 20000 requirement relating to the service management plan?

A. It must be available in at least one hard copy and approved
B. It must never include any know-how of the organization
C. It must include the scope of the organization's service management plan
D. It must include the documented procedures specified by the standard

Question 4

Which statement with regard to Information Security Management is true?

A. Management with appropriate authority shall approve an Information Security policy.
B. Security Incidents shall only be reported and recorded if they affect more than one user
C. Information Security Management to specifically focus on managing Information Security effective within all information systems.
D. Security Incidents need to be reported and recorded immediately in line with the Problem Management procedure.

Question 5

What is the most common process that is associated with the Service Desk?

A. Configuration Management
B. Change Management
C. Service Level Management
D. Incident Management

Solutions: