Instant Download EXIN : ITILSC-OSA日本語 Questions & Answers as PDF & Test Engine
Updated: Sep 05, 2026
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The ITILSC-OSA exam is among the tests within the ITIL Service Capability (SC) workstream, where OSA is Operational Support Analysis. This intermediate exam is focused on how to practically apply OSA practices so that there is enabling of event, request, access, problem, IT operations, technical, as well as application management.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Technology and Implementation Considerations | 5% | - Tools and automation - Challenges and risks - Critical success factors |
| Problem Management | 15% | - Root cause analysis techniques - Proactive and reactive activities - Known errors and workarounds |
| Operational Support and Analysis Principles | 15% | - Business value and optimization - Core concepts and terminology - Service Operation lifecycle context |
| Access Management | 10% | - Compliance and security - Purpose and policies - Process steps and controls |
| Request Fulfillment | 10% | - Purpose and scope - Process and activities - Request models and automation |
| Event Management | 15% | - Metrics and interfaces - Purpose, scope, principles - Activities and processes |
| Incident Management | 20% | - Objectives and scope - Interfaces and KPIs - Process flow and activities - Prioritization and escalation |
| Service Desk and Technical/Application/IT Operations Management | 10% | - IT operations control and facilities management - Application management practices - Service desk functions and structure - Technical management activities |
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