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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is a key consideration for the guiding principle 'keep it simple and practical'?

A) Ignore the conflicting objectives of different stakeholders
B) Start with a complex solution, then simplify
C) Understand how each element contributes to value creation
D) Try to create a solution for every exception

2. What are typically recognized through notifications created by an IT service, CI or monitoring tool?

A) Requests
B) Events
C) Incidents
D) Problems

3. What is the customer of a service responsible for?

A) Provisioning the service
B) Defining the requirements for the service
C) Authorizing the budget for the service
D) Using the service

4. Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A) Relationship managers
B) Suppliers
C) Developers
D) Customers

5. What is the definition of a problem?

A) A cause, or potential cause, of one or more incidents
B) An incident for which a full resolution is not yet available
C) An unplanned interruption to a service, or reduction in the quality of a service
D) Any change of state that has significance for the management of a configuration item (CI)

Solutions: