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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Practices Overview | - Service management practices - Technical management practices - General management practices |
| Key Concepts of Service Management | - Value creation through services
|
| ITIL Service Value System (SVS) | - Service Value Chain activities
|
| ITIL Guiding Principles | - Core guiding principles
|
| The Four Dimensions of Service Management | - Information and technology - Value streams and processes - Partners and suppliers - Organizations and people |
EXIN ITIL Foundation Sample Questions:
1. Which is the BEST definition of a supplier?
A) It is a third party responsible for supplying goods or services that are required to deliver IT services
B) It is a mixture of internal and external parties that are responsible for providing goods and services to its customer group
C) It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement
D) It is a shared services unit that is responsible for supplying goods or services that are required to deliver IT services
2. Which one of the following is it the responsibility of supplier management to negotiate and agree?
A) Third-party contracts
B) The service portfolio
C) Service level agreements (SLAs)
D) Operational level agreements (OLAs)
3. Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exist as part of any number of other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert
A) Neither of the above
B) Both of the above
C) 1 only
D) 2 only
4. Which of the following BEST describes the purpose of access management?
A) To prevent problems and resulting Incidents from happening
B) Provides the rights for users to be able to use a service or group of services
C) To provide a channel for users to request and receive standard services
D) To detect security events and make sense of them
5. In which of the following should details of a workaround be documented?
A) The IT service continuity plan
B) The availability management information system
C) The service level agreement (SLA)
D) The problem record
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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