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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 規格の文脈において、「適合」という用語は何を表しますか?

A) サプライヤー認証の検証
B) 監査不適合報告書と再監査報告書との調整
C) 要件への準拠
D) 認定機関による品質マネジメントシステム認証

2. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?

A) CMDB の使用量を増やす
B) CMDB のスコープを拡大する
C) CMDBのレコード数を増やす
D) CMDB 内の各構成アイテム (CI) の属性の数を増やす

3. サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?

A) 変更管理
B) ビジネス関係管理
C) リリース管理
D) サービスレベル管理

4. 企業は継続的改善の原則を適用することを決定しました。この決定によりどのようなアクションが生じるでしょうか?

A) 顧客満足度を分析し、その結果として得られるアクションを特定する
B) サービス管理システムを少なくとも年に一度見直します。
C) 内部サービス組織の評価を開始します
D) 現状を分析および評価して、改善すべき領域を特定します。

5. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A) 実行される特定のプロセス
B) インフラストラクチャのサイズ
C) スタッフ数
D) サービスの場所

Solutions: