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To fully qualify for the ITILSC-OSA exam, more prerequisites are needed, and they include:

• Having between 2 and 4 years of experience as a specialist who has worked with ITSM is highly advised;
• Not less than 30 hours of training, which exclude breaks as well as time for summary review, and which should have to be accessed through an authorized trainer or an e-learning plan that has an accreditation;
• The ITIL Foundation certificate in ITSM;
• At least 12 hours of personal study, which involves a review of the required syllabus as well as critical aspects of core guidance of the ITIL Service Operation that is directed at the exam preparation, and to be specific at Chapter 2 that deals with the service management as a practice.

Reference: https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf

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ITILSC-OSA Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITILSC-OSA exam dumps will include the following topics:

• Functions and Roles
• Request fulfillment
• The service desk
• Technology and implementation considerations
• Introduction to operational support and analysis
• Incident management
• Problem management
• Event management
• Access management

EXIN ITILSC-OSA Exam Syllabus Topics: