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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. Attitudes and assumptions that we make about people are:

A) Useful when selling to customers.
B) A good first impression of customers.
C) A common barrier to communication.
D) Likely to help with product placement.

2. The three generally recognised types of customer are assertive, analytical and:

A) Aware.
B) Amiable.
C) Authoritative.
D) Aggressive.

3. Which is the correct order of priority when positioning a product in the market place:

A) Targeting followed by Positioning followed by Market Segmentation.
B) Market Segmentation followed by Targeting followed by Positioning.
C) Positioning followed by Market Segmentation followed by Targeting.
D) Targeting followed by Market Segmentation followed by Positioning.

4. If it is not possible to establish personal communication with a customer face-to-face then the next best method is:

A) Leaflet.
B) Letter.
C) Email.
D) Phone.

5. Which of the following are NOT SMART objectives:

A) Time bound.
B) Robust.
C) Specific.
D) Achievable.

Solutions: