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Apple OS X Support Essentials 10.9 Sample Questions:

1. You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?

A) Traceroute can determine if the DNS server is configured correctly.
B) Traceroute can determine if the web server is configured correctly.
C) Traceroute can determine if the server that the web service is running on has a firewall.
D) Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.

2. Review the screenshot of part of a Network Utility window, and then answer the question below.
Which statement accurately interprets the Network Utility Lookup results shown above?

A) A reverse lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.
B) A reverse lookup of 10.1.0.1 returned the name mainserver.pretendco.com.
C) The DNS server for mainserver.pretendco.com is pretendco.com.
D) A forward lookup of mainserver.pretendco.com returned the IP address 10.1.0.1.

3. How does a user that changes his own account password affect his login keychain?

A) Time Machine starts with a full copy of the file system to the backup disk. Then it maintains a list of changes to the file system, and every hour copies only the changes to the backup disk. In the backup, it creates a simulation of the full file system using hard links for files that haven't changed.
B) When a user changes his own account password, the system will keep his login keychain password in sync.
C) The Archive option in the Finder creates compressed zip archive files.
D) The master password is used to reset local account passwords.

4. On an OS X computer running Mountain Lion, changes made in the Software Update pane of System Preferences apply to ALL users of the system.

A) True
B) False

5. If it appears that all configured printers are having problems, what's a potential quick fix?

A) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
B) If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.
C) If all printers appear to be having problems, a quick fix is to reset the entire printing system by using secondary (or Control-) click in the printer list and then choosing "Resetprinting system."
D) If a master password is reset because it was lost, Legacy FileVault accounts can't be reset by the new master password.

Solutions: