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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?

A) Discussions
B) Downloads
C) Specifications
D) Technician Guide

2. Which of the following can permanently damage an LCD display?

A) Rubbing the display.
B) Turning brightness up too high.
C) Not using a screen saver.
D) Using a screen saver.

3.
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.

A) True
B) False

4. Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?

A) Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
B) Make sure Bluetooth is turned on.
C) Check for signal interference.
D) Update Bluetooth software on the Mac.
E) Verify Bluetooth peripheral hardware batteries are charged.

5.
A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO

A) MRI
B) GSX
C) Apple Hardware Test
D) System Profiler
E) Apple Name Tool
F) Terminal
G) Console

Solutions: