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Adobe 9L0-903 Exam Syllabus Topics:

Adobe Pages End User Sample Questions:

1. You are replacing a logic board in a Mac Pro. You should handle the board by its _____.

A) heat sinks
B) edges
C) connectors
D) components

2. A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?

A) Discussions
B) Downloads
C) Specifications
D) Technician Guide

3. Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A) You want to verify product functionality after a repair.
B) Your customer wants to run diagnostics on his Mac Pro.
C) You want to check a Mac for accidental damage.
D) You need to verify that all installed applications have been updated.

4. Which of the following is a valid precaution you should take when you begin working inside a MacBook
Pro (13-inch, Mid 2010)?

A) Remove the hard drive.
B) Disconnect the main battery.
C) Disconnect the optical drive.
D) Reset the SMC.

5. A customer states that he cannot open a Keynote file. What is the most effective question to ask him
FIRST?

A) Can you open any files?
B) What version of Keynote are you using?
C) Is your Mac connected to a network?
D) Can you open other Keynote files?

Solutions: