Exam Name: Avaya one-X® UC Soft Clients Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Aug 29, 2026
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Avaya 3104 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya one-X UC Soft Clients Architecture | 20% | - Client-server communication protocols - System components and dependencies - Supported operating systems and environments |
| Topic 2: Configuration and Administration | 25% | - Connectivity to Avaya Aura and CES - Security settings and authentication - Feature configuration and policies |
| Topic 3: Integration and Optimization | 10% | - Integration with UC services - Performance tuning and optimization |
| Topic 4: Maintenance and Troubleshooting | 20% | - Common issues and resolution - Backup and restore procedures - Log collection and analysis |
| Topic 5: Installation and Deployment | 25% | - Mass deployment and configuration tools - Client installation procedures - Pre-installation requirements |
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