Exam Name: Avaya Proactive Contact Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Specialist
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Avaya 6204.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Proactive Contact Architecture & Overview | 20% | - Server roles and communication flows - System components and architecture - Supported versions and compatibility |
| Configuration & Integration | 30% | - Integration with Avaya Aura Communication Manager - Dialer, agent, and campaign setup - Database configuration and connectivity - CTI and reporting integration |
| Troubleshooting & Support | 10% | - Common installation and configuration issues - Support procedures and documentation - Diagnostic tools and error resolution |
| Administration & Maintenance | 15% | - Backup, restore, and upgrades - System management and user accounts - Performance monitoring and logs |
| Installation & Deployment | 25% | - Post-installation verification - License activation and configuration - Pre-installation requirements - Server and software installation steps |
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