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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
B) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
C) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
D) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.

2. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

A) Supervisor Chart
B) Agent Maps
C) Bill Board collection
D) Call by Call Display

3. A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

A) Agent Desktop does not support co-resident Skype for Business client software.
B) Different Presence client software are supported on Avaya Agent Desktop.
C) Microsoft Skype Server are not supported.
D) Microsoft Lync Server are not supported.

4. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A) HTTP
B) FTPS
C) HTTPS and FTPS
D) HTTPS

5. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Supervisor
B) Manager
C) Administrator
D) Agent

Solutions: