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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)

A) System Status Support tool
B) IP Office Knowledge Base Web Site
C) Log into support.avaya.com web site and check on the "InSite" field
D) Help button on Monitor
E) Ethereal data traces

2. A client requests VoiceMail Pro with UMS to be installed. During the installation process the option for UMS does not appear. What is the cause?

A) The server platform does not meet the requirements.
B) The UMS licenses have not been loaded.
C) The UMS service is installed automatically.
D) The Windows account does not have permission.

3. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) Wireshark
B) System Status Application
C) System Monitor
D) Customer Call Reporter

4. A customer has an existing network of three IP Office systems with Small Community Networking and Voicemail Pro at their main location. Each location has their own set of outside lines. They would like to add in redundancy for their voicemail server in case the network between the main office and the remote office goes down. Which two must be added to the IP Office network and configuration to accomplish this? (Choose two.)

A) Distributed Voicemail license at the remote locations
B) Preferred Edition license at each location
C) Distributed Voicemail license at the main office
D) Backup Voicemail license at the remote locations
E) VoiceMail Pro Server at each location

5. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) Collective groups are not supported for CCR.
B) CCR must pull data from the highest numbered group of which the agent is a member.
C) All agents in a CCR group need to have the same set type.
D) The agents monitored by CCR can only be in one group.
E) Queuing groups are not supported for CCR.

Solutions: